Upvoting & reactions
One vote per user per request. The most-wanted ideas surface automatically without any manual curation.
Customer Feedback Software
Customer feedback software
that actually works
Give your users a dedicated space to share ideas, vote on what matters, and watch their feedback become real features — without spreadsheets or overflowing inboxes.
Free forever plan2-minute setupNo credit card
The old way is costing you customers
Most teams lose valuable feedback before it ever reaches the people who can act on it.
Feedback buried in support emails or chat threads
Spreadsheets that nobody keeps up to date
No way to tell which requests matter most
Users who never hear back after submitting feedback
Everything you need to collect
and act on customer feedback
Replace scattered emails and spreadsheets with a structured system your whole team can use.
Discussion threads
Users comment, clarify, and collaborate on requests — keeping all context together in one place.
Organized boards
Separate feedback into boards by product area, team, or audience. Each board has its own URL and settings.
Six-status workflow
Move requests through Pending, Reviewing, Planned, In Progress, Completed, and Closed so users always know where things stand.
Guest submissions
Accept feedback from anyone — no login required. Enable moderation to review submissions before they go live.
Instant search
Find any request across all boards and statuses in milliseconds. Duplicate prevention built in.
Embeddable widget
Drop the JotReview widget into your product with a single script tag. Collect feedback without leaving your app.
Custom tags
Organize requests with workspace-level tags. Filter by tag to review a focused slice of your backlog.
Why teams choose JotReview
Two-minute setup
Sign up, create a board, and share the link. Your first feedback submission can arrive within minutes.
Built for teams
Invite teammates with role-based access. Everyone sees the same feedback, no duplicate inboxes.
Closes the loop
Status updates notify users when their request ships. No more silence after someone takes the time to give feedback.
Public or private
Public boards let users submit and vote openly. Private boards keep internal feedback separate.
Up and running in three steps
01
Create your feedback board
Sign up, name your workspace, and create your first board. Takes under two minutes.
02
Share the link with your users
Send the board URL in your app, email, or docs. Users can submit and vote immediately.
03
Review, triage, and ship
Sort by votes, update statuses, and watch users get notified automatically when you close the loop.
Simple, transparent pricing
Start free. Upgrade when you need more.
Free
$0/mo
- 1 feedback board
- Up to 50 requests
- 1 team member
- Public roadmap
- Public changelog
Most Popular
Pro
$29/mo
- Unlimited boards
- Unlimited requests
- 5 team members
- AI changelog assistant
- Image uploads
- Custom branding
- CSV import & export
Business
$79/mo
- Unlimited team members
- SSO / single sign-on
- Custom domain
- Guest submissions
- Moderation controls
- Slack & Discord integrations (coming soon)
Frequently asked questions
What is customer feedback software?
Customer feedback software is a tool that collects, organizes, and helps you act on product feedback from your users. Instead of managing feedback through email threads or spreadsheets, it gives users a dedicated space to submit ideas, vote on priorities, and follow the status of their requests.
How does JotReview collect customer feedback?
JotReview collects feedback through a public board (a URL you share with users), an embeddable in-app widget, and email-to-feedback forwarding. Users can submit requests, vote on existing ones, and comment — with or without creating an account.
Can users submit feedback without creating an account?
Yes. Guest submissions let anyone submit and vote without signing up. You can enable moderation so submissions are reviewed before going live, or allow them to appear instantly.
How many feedback boards can I create?
The Free plan includes one board. Pro and Business plans include unlimited boards, letting you separate feedback by product area, team, or audience.
Does JotReview notify users when their feedback is actioned?
Yes. When you move a request to a new status (e.g., from Planned to In Progress or Completed), users who submitted or voted on that request receive a notification. This closes the feedback loop automatically.
Can I import existing feedback from another tool?
Yes. JotReview supports CSV import and direct imports from Canny, ProductRoad, and Nolt. You can migrate your existing feedback backlog without starting from scratch.
Is there a free plan?
Yes. JotReview's Free plan includes one board, up to 50 requests, one team member, a public roadmap, and a public changelog — no credit card required.
How does JotReview handle duplicate feedback?
The search functionality surfaces similar requests before users submit, reducing duplicates organically. Admins can also merge or close duplicate requests manually.
Can I customize the feedback board with my branding?
Yes. Pro and Business plans let you set your own logo, primary color, and workspace name. Business plans also support custom domains (e.g., feedback.yourapp.com).
What makes JotReview different from a generic form tool?
Generic forms dump responses into an inbox. JotReview structures feedback as prioritized, voteable requests with a full status workflow, team collaboration, public roadmap, changelog, and user notifications — it manages the complete feedback lifecycle, not just collection.
Start collecting feedback today
Set up your first feedback board in under two minutes. Free forever — no credit card required.
Get Started FreeFree forever · No credit card required · Read the docs